Unfortunately, we do not offer returns or exchanges due to our items being custom made products. If an order needs to be changed they handled on a case by case basis. Please send us a message and we will discuss it further.

You can always contact us for any return question at nuttreedesignsco@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
- On average, orders usually ship after 5-10 business days from the date the production started.
- US orders may arrive approximately 3-10 business days after being shipped.